Support

Customer Support & Technical Support Policy

At The Security Outlet, we are committed to providing exceptional customer and technical support to ensure your experience with our products is smooth and satisfactory.

Customer Support

Our customer support team is available to assist you with any inquiries, issues, or feedback you may have regarding our products or services. You can reach our customer support team via email at info@thesecurityoutlet.co.nz or through our website's contact form. Our team will strive to respond to your inquiries promptly and provide you with the assistance you need.

Technical Support

For technical assistance with our products, our technical support team is available to help. Whether you need help with product installation, troubleshooting, or configuration, our team of experts is here to assist you. You can reach our technical support team via email at info@thesecurityoutlet.co.nz or through our website's contact form. Please provide as much detail as possible about your issue so that our team can assist you effectively.

System Solutions

At The Security Outlet, we offer professional system solutions to help you set up your security and automation systems efficiently. Our team of experts is dedicated to providing high-quality solutions tailored to your specific needs.

Installation Services

We provide do not provide installation services for our wide range of security and automation systems, including:

• Security cameras
• Alarm systems
• Access control systems
• Intercom systems
• Home automation systems

We do however have a vast nationwide network of security integrators that can assist you with your needs.

Service Hours

Our customer support and technical support teams are available during our regular business hours, Monday to Friday, 9 am to 5 pm NZT. Any inquiries or requests received outside of these hours will be addressed during the next business day.

Feedback

We value your feedback and use it to improve our products and services. If you have any suggestions, comments, or feedback, please feel free to share them with us. You can reach us via email at info@thesecurityoutlet.co.nz or through our website's contact form.

Contact Us

If you need assistance or have any questions, please contact us at info@thesecurityoutlet.co.nz. Our team is here to help!